Claims

Funeral benefit claim

If a valid death claim is admitted, the claim amount will be paid to the following people in the following order:
  • The beneficiary for proceeds (if any).
  • The policyholder, if different to the insured life.
  • The deceased estate, if the insured life and policyholder is the same person.

Funeral benefit claim requirements

  • A copy of the death certificate (BI-5).
  • A copy of the deceased insured life’s identity document or birth certificate (if younger than 18 years).
  • A copy of the notice of death/still birth (DHA-1663) obtainable from the doctor who declared the death.
  • The funeral claim form completed and signed by the claimant or authorised representative of the claimant.
  • If death is due to unnatural causes, the unnatural death claim form is also required and must be completed by the Investigating Police Officer.
  • Proof of banking details, in the name of the claimant (natural person, minor, deceased estate, legal entity), not older than three months on a bank letterhead or that has a bank stamp on it.
Additional requirements may be requested (whichever is applicable):
  • If the claimant is a natural person
  • If the claimant is the deceased estate
  • If the claimant is a cessionary
  • If the claimant is a minor
  • If the claimant is a foreign national
We may require additional information for medical requirements and legal entities.

Contact details to submit a funeral benefit claim

Email: claims@difs.co.za
Office: 012 023 1813